Last updated: 21 September 2026
These terms and conditions apply when you shop on Hobbyviking.com as a private individual. For business customers, the Danish Sale of Goods Act applies instead, unless otherwise agreed in writing. By placing an order, you accept these terms.
1. About us
Hobbyviking.com is operated by Fjernstyret, a Danish company that has sold remote-controlled models, spare parts and accessories since 2004.
- Legal company name: Fjernstyret
- Trade names: Fjernstyret.dk and Hobbyviking.com
- CVR number (Danish company registration number): 28 20 85 10
- VAT number: DK28208510
- Address (shop, warehouse and returns): Amalienborgvej 57, 9400 Nørresundby, Denmark
- Phone: +45 46 92 86 97
- E-mail: mail@fjernstyret.dk
Opening hours and a contact form are available on Contact us. You are welcome to write to us in English or Danish.
2. Orders and contract
When you have placed an order, you will receive an order confirmation by e-mail. Please check that the details are correct and contact us straight away if anything is wrong. If you do not receive an order confirmation, please contact us so that we can check that your order has reached us.
The contract is concluded in English. You can see previous orders and download the order confirmation again by logging in to your account. The invoice is sent by e-mail when your order has been dispatched.
We reserve the right to cancel an order, in full or in part, if the item is out of stock both with us and with our supplier, if the price or product information contains an obvious error, or if the item cannot be shipped to your country (see section 4). If you have already paid, you will then get the full amount back for the cancelled items.
You must be 18 years old to shop with us. If you are under 18, a parent or guardian must approve the purchase.
3. Prices and payment
All prices are in Danish kroner (DKK) and include VAT. The shipping cost is shown at checkout before you pay. Prices apply at the time of ordering. If you pay with a card in another currency, your bank converts the amount at its own exchange rate.
The available payment methods are shown at checkout. Payment takes place over an encrypted connection with our payment provider, and we never see your card details. We do not charge a card fee. The amount is only charged to your card when the goods are dispatched, and we never charge more than the amount you have approved.
4. Delivery
Goods are shipped from our warehouse in Denmark. The shipping cost, shipping method and estimated delivery time to your address are shown at checkout before you pay. Stock status and estimated delivery time are also shown on each product page. Items that we order in from a supplier have a longer delivery time.
We deliver to most countries, but some items or brands may be excluded, or shipping may not be possible. This applies, for example, to dangerous goods such as LiPo batteries and nitro fuel, which are subject to special transport rules. If an item cannot be shipped to you, we will contact you and refund the amount for that item.
If the delivery is delayed, we will contact you. If the delay is substantial, you have the right to cancel the purchase and get back what you have paid.
Please check the parcel when you receive it. If it is visibly damaged, take photos of the damage to the packaging and the item, and contact us as soon as possible, preferably within a few days.
5. Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period runs from the day you receive the item. If you have ordered several items that are delivered separately, the period runs from the day you receive the last item.
Christmas presents: Purchases made in October, November and December can be cancelled and returned up to and including 31 January of the following year. This is a voluntary extension on top of the law.
How to cancel your purchase: Tell us within the withdrawal period that you wish to cancel the purchase. Use the Cancel your purchase form, send an e-mail to mail@fjernstyret.dk or use the model withdrawal form at the bottom of this page. It is not enough to refuse to accept the parcel or to not collect it.
Returns: Send the item to us no later than 14 days after you have told us that you are cancelling the purchase. You pay the return shipping yourself and are responsible for the item until we have received it. Contact us before you send the item; we will tell you the price of a return label from your country. We do not accept parcels sent cash on delivery or parcels that are not delivered to our address. Return address:
Fjernstyret
Amalienborgvej 57
9400 Nørresundby
Denmark
Please include the order number or a copy of the order confirmation. You are welcome to tell us the reason for the return, but it is not required.
Condition of the item: You may open the packaging and examine the item in the same way as you would in a shop, but you may not use it. If the item has lost value because you have handled it more than necessary to establish its nature, characteristics and functioning, for example by driving a car or flying a drone, we may deduct the loss in value. Return the item in its original packaging if possible, and pack it well.
Refund: We refund what you have paid, including the shipping cost for our cheapest standard shipping method, no later than 14 days from the day we received your notice that you are cancelling the purchase. We may withhold the refund until we have received the item back or you have shown that you have sent it. The refund is made using the same payment method you used for the purchase, unless we agree otherwise. If you cancel only part of an order, we do not refund the shipping cost.
Exceptions: The right of withdrawal does not apply to items made or adapted to your specifications, items that can deteriorate quickly, or sealed items that cannot be returned for health or hygiene reasons once the seal has been broken. Gift cards cannot be returned.
6. Complaints
If the item is faulty, you have the right to make a complaint under the consumer law of your country of residence. The legal guarantee is at least two years from delivery (longer in some countries). A defect that appears within one year of delivery (two years in some countries) is presumed to have existed at delivery, unless we can show otherwise.
Make your complaint within a reasonable time after you have discovered the defect. If you report it within two months, it is always in time. If the defect is justified, we will repair the item, replace it, give you a price reduction or refund the purchase price, depending on the situation. We pay reasonable shipping costs for returning a faulty item.
How to make a complaint: Contact us before you send the item. Describe the defect briefly and, if possible, include photos or a video. State your order number. We will get back to you with the next steps and a return label when needed.
This does not count as a defect: Damage caused during use, for example crashes, collisions, water or wear on wear parts, and damage caused by incorrect handling. For remote-controlled models, the following applies in particular:
- LiPo batteries that have been discharged too deeply, for example because the model was left switched on, or that have been stored without regular charging and the correct storage voltage (storage).
- NiMH batteries that have been left unused for a long time without maintenance charging.
- Nitro engines that have been run on the wrong or old fuel or with an incorrectly adjusted carburettor. A glow plug that fails during running-in is normal wear.
If an item sent to us turns out not to have a defect covered by the right to complain, for example because it did not work due to a setting or handling, we charge a service fee of 150 DKK (half an hour of work) plus any shipping cost for sending the item back. Please therefore check the battery, charging, cables and settings according to the manual before you send in an item. More help is available on the Complaints and returns page.
7. Warranty
Some products come with a manufacturer's warranty. The warranty applies in addition to your right to complain and does not limit your statutory rights.
8. Personal data and cookies
We process your personal data in order to handle your order, delivery, payment and customer service, and to meet bookkeeping requirements. How we process personal data, what rights you have and how to contact us is described in our privacy policy. You choose which cookies you accept in the cookie banner on the website.
If you no longer wish to receive our newsletter, you can unsubscribe via the link in every mailing.
9. Force majeure
We are not liable for delays or failed deliveries caused by circumstances beyond our control that we could not reasonably foresee, for example war, natural disaster, strike, decisions by public authorities or failed deliveries from carriers and suppliers. If the delay is substantial, you have the right to cancel the purchase and get your money back.
10. Applicable law and disputes
The contract is governed by Danish law. As a consumer, you always keep the protection you have under the mandatory consumer law of your country of residence.
If you have a complaint, please contact us first at mail@fjernstyret.dk, and we will try to find a solution. If we cannot agree, you can turn to the Danish complaints body Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (www.forbrug.dk). You can also get free help from the European Consumer Centre (ECC-Net) in your country, which helps consumers with purchases from businesses in other EU countries.
11. Changes to the terms
We may change these terms. The terms that applied when you placed your order always apply to your purchase.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Fjernstyret, Amalienborgvej 57, 9400 Nørresundby, Denmark, mail@fjernstyret.dk
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
__________________________________________________
Order number: ______________________
Ordered on (*): ______________________
Received on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
