Information on refunds, complaints / RMA and warranty at Hobbyviking.com

Complaints & returns – read this first

Here you will find a short, simple guide to complaints, defective items and refunds.
Follow the steps below for faster handling.

How to register a complaint

1. Contact us via online chat or e-mail: mail@fjernstyret.dk.
2. Briefly describe the problem and feel free to attach a video and/or photos.
3. Remember your order reference (found in your order confirmation).
4. Our service department will get back to you with the next steps.

Refunds & right of return

We follow the applicable rules on refunds, warranty and complaints (read more at Forbrug.dk).

• Full refund when returning an unused item in unused and intact original packaging.
• If the item has been used and/or the packaging has been opened or damaged, the refund may be refused or made in part in accordance with the rules.
• 14-day full right of return at Hobbyviking.com.
• Christmas gifts (applies to all purchases in October, November and December): Can be exchanged and refunded up to and including the last day of January.

Returns – how to do it

• Please note that we cannot accept parcels sent with DAO (a Danish carrier)
  
• Parcels must be sent with delivery to our door, otherwise we will not accept the item.
  

Send to:

You can also hand in the item at the shop during opening hours – see opening hours here.

Always enclose:

• The reason for the return/submission
• Order reference and any ID or other reference received from support
• Contact details and any correspondence

Without an order reference and contact details, we cannot process the case.

Not sure? Contact us here.

Defective item – important to know

If an item sent in turns out not to be a valid complaint, a small service fee of DKK 150 (half an hour's work) will be charged, plus any shipping and other costs.
Why? We receive many cases caused by incorrect use or simple settings – without any defects.

Please note: The warranty does not cover parts that have been broken or damaged during use.

Checklist before sending in

• Charge/replace the battery, and make sure the model is switched on.
• Check for loose wires and mechanical blockages (e.g. stones in the gears/mechanics).
• Read the set-up and troubleshooting sections in the product's manual.
• Consider searching online for a video guide for your model.

Special notes on batteries

LiPo batteries

• Models left switched on discharge LiPo batteries – not covered as a complaint.
• LiPo below permitted voltages – not covered as a complaint.
• LiPo without regular charging/checking or without correct storage mode – not covered as a complaint.

NiMH batteries

• Must be used regularly – long breaks can damage the cells.
• A NiMH battery that has been unused for 6–12 months is normally not a valid complaint.
• Short run time? Fully charge and fully discharge up to 5 times to "wake up" the battery.

Special notes on nitro-powered remote-controlled cars

Always follow the manufacturer's manual for running-in and adjustment (carburettor etc.). Most problems are caused by:

• Wrong/old fuel – not a valid complaint.
• Incorrectly adjusted low-end/high-end needles – not a valid complaint.
• A defective glow plug during running-in is normal – not a valid complaint.

Nitro cars sent in with incorrect adjustment are charged according to the service fee. Please check everything before sending in.

Ready to send your case?

Send a short description with photos/video to mail@fjernstyret.dk or use our online form on Hobbyviking.com Remember your order reference.