Information on refunds, complaints / RMA and warranty at Hobbyviking.com

Complaints & returns – read this first

Here you will find a short, simple guide to complaints, defective items and refunds.
Follow the steps below for faster handling.

How to register a complaint

1. Contact us via online chat or e-mail: mail@fjernstyret.dk.
2. Briefly describe the problem and feel free to attach a video and/or photos.
3. Remember your order reference (found in your order confirmation).
4. Our service department will get back to you with the next steps.

Refunds & right of return

Here is a short summary of the right of withdrawal and refunds. The full rules are in our terms and conditions.

• 14-day right of withdrawal at Hobbyviking.com – the period runs from the day you receive the item.
• Refunds are made no later than 14 days from the day we receive your notice of withdrawal. We may wait with the refund until we have received the item back or you have shown that you have sent it.
• If the item has been used or the packaging is damaged, the refund may be reduced by the item's loss of value.
• Christmas gifts (applies to all purchases in October, November and December): Can be returned until 31 January the following year.

Returns – how to do it

• Contact us before sending; we will tell you the price of a return label from your country.
• Parcels sent cash-on-delivery or without home delivery are not accepted.

Send to:

You can also hand in the item at the shop during opening hours – see opening hours here.

Always enclose:

• The reason for the return/submission
• Order reference and any ID or other reference received from support
• Contact details and any correspondence

Without an order reference and contact details, we cannot process the case.

Not sure? Contact us here.

Defective item – important to know

If an item sent in turns out not to be a valid complaint, a small service fee of DKK 150 (half an hour's work) will be charged, plus any freight for returning the item to you.
Why? We receive many cases caused by incorrect use or simple settings – without any defects.

The legal guarantee applies for at least two years (longer in some countries). Read more in our terms and conditions.

Please note: Your legal rights for defects (legal guarantee) do not cover parts that have been broken or damaged during use. Any manufacturer's warranty applies in addition to the legal guarantee.

Checklist before sending in

• Charge/replace the battery, and make sure the model is switched on.
• Check for loose wires and mechanical blockages (e.g. stones in the gears/mechanics).
• Read the set-up and troubleshooting sections in the product's manual.
• Consider searching online for a video guide for your model.

Special notes on batteries

LiPo batteries

• Models left switched on discharge LiPo batteries – this counts as damage from handling, not a defect.
• LiPo discharged below permitted voltages – this counts as damage from handling, not a defect.
• LiPo stored without regular charging/checking or without correct storage mode – this counts as damage from handling, not a defect.

NiMH batteries

• Must be used regularly – long breaks can damage the cells.
• An NiMH battery that has been stored unused for a long time without maintenance charging – this counts as damage from handling, not a defect.
• Short run time? Fully charge and fully discharge up to 5 times to "wake up" the battery.

Special notes on nitro-powered remote-controlled cars

Always follow the manufacturer's manual for running-in and adjustment (carburettor etc.). Most problems are caused by:

• Wrong/old fuel – this counts as damage from handling, not a defect.
• Incorrectly adjusted low-end/high-end needles – this counts as handling, not a defect.
• A glow plug that fails during running-in is normal wear, not a defect.

Nitro cars sent in with incorrect adjustment are charged according to the service fee. Please check everything before sending in.

Ready to send your case?

Send a short description with photos/video to mail@fjernstyret.dk or use our online form on Hobbyviking.com Remember your order reference.